Important information & forms
Register before you arrive, save time, and let us get to your treatment and rehab quicker.
Get Prepared Before Your Visit
Our new client form
Accelerate your treatment and save time by helping us understand you before you attend.
The information provided in our time saver form can save you up to 60 minutes of history taking and assessment time – we want to save you time and costs by getting to the problem solving and hands on treatment / rehab phases quicker.
Please complete your new client time saver form 24-48 hours before your first session with us by using one of the following two options:
Option 1 - electronic form (preferred)
- Simply click the link below and complete the form on your phone or electronic device.
- When finished click submit and your information will be instantly in your file.
- If time allows you will receive a pre-consultation call from your Physiotherapist to further discuss your injury, condition or goals
If you experience difficulty completing this form electronically, please contact admin to ensure the document can be completed.
Option 2 - word document form
- Download, read and complete the new client form below.
- Return via email to firstname.lastname@example.org
- If time allows you will receive a pre-consultation call from your therapist to further discuss your injury, condition or goals.
Please note, this document is not compatible with some electronic devices. If you experience difficulty completing this form electronically, please arrive 15-20 mins prior to your session to ensure the document can be completed.
The Finer Details
Your agreement to us
Non-attendance: A minimum of 24 hours’ notice is required for appointment changes or cancellations. This allows other clients requiring treatment to take the cancelled appointment with your therapist. Appointments cancelled, changed or not attended with less than 24 hours’ notice will be charged at full fee rate for the time booked with your therapist that another client can no longer use.
Upfront payment: We request that all accounts are paid for directly after the treatment is conducted.
Our agreement to you
We want you to trust that we value your time as much as you value ours... If your treatment session is cancelled you must be given 24 hours’ notice. Failure to do so will result in you being offered the same time with another therapist or a complimentary session.
Reminder SMS: If you provide a mobile contact number a courtesy SMS reminder will be sent the day prior to your appointment. There are times when we are unable to contact you, therefore do not rely on these SMS messages.
Get in touch today!
Our central location
Suite C55B, Level 2
Circle on Cavill Shopping Centre
Surfers Paradise QLD 4217
Fax: 07 5641 7849
2-hour Free Parking available (collect a voucher from admin)
Monday to Friday:
8:00am to 7:00pm
9.00am - 5.00pm, Mon-Fri
Evenings by Appointment
Home Visits by Appointment